To ensure a positive shopping experience for you, BRooknap Inc offers reasonable return and after-sales services. Please carefully read the following terms before making a purchase:

I. Conditions for Return Requests

The item has quality issues (e.g., damage, severe defects, etc.).
The received item does not match the order (e.g., incorrect item shipped, wrong specifications, etc.).
Subject to platform regulations, “no-reason returns” are supported (where applicable).
*Returns may be requested even for items that have been opened.
II. Return Timeframe
Please submit your return request within 7 days of receiving the item. Requests submitted after this period may not be accepted (subject to specific platform regulations).

III. Return Requirements
To ensure a smooth return process, please ensure the following:

The item remains unused, unwashed, and undamaged.
The original packaging remains intact (including hang tags, accessories, etc.).
The item remains in a condition suitable for resale.

IV. Situations Where Returns Are Not Supported
Returns may not be supported in the following situations:

Non-quality-related issues where the item has already been used or washed.
Issues resulting from human-induced damage or improper storage.
Customized items, or items explicitly marked as non-returnable.

V. Return Shipping Costs

Return shipping costs incurred due to product quality issues or shipping errors will be covered by our store.
For returns unrelated to product quality issues, the shipping costs must be borne by the buyer (unless otherwise stipulated by the platform).

VI. Refund Processing

Once we receive the returned item and verify its condition, we will process your refund as soon as possible.
Refunds will be issued via the original payment method; the actual time required for the funds to reach your account depends on the specific payment platform used.

VII. Return Process

Contact Customer Service to submit a return request.
Ship the item back according to the provided instructions.
Once the warehouse completes its inspection, the refund or exchange will be processed.

We highly value the shopping experience of every customer. If you have any questions or concerns, please feel free to contact us at any time; we will do our utmost to resolve them for you in a satisfactory manner. 🤍