- Is there a color difference in the products?
Due to factors such as lighting conditions during photography and variations in display devices, products may exhibit slight color discrepancies. Please refer to the actual physical product for the definitive appearance. - Are the product dimensions standard?
All product measurements are taken manually; therefore, a margin of error of 1–3 cm may occur. This falls within the normal range and does not affect the usability of the product. - What are the materials used for the bed sheets and duvets? Are they comfortable?
We select skin-friendly and breathable fabrics. The specific material composition is clearly listed on the product details page; please choose the style that best suits your needs. - Do you offer customization services?
Currently, most of our products come in standard specifications. If you have customization requirements for specific items, please contact our customer service team in advance to confirm feasibility. - How long does shipping take?
Typically, orders are dispatched within 1–3 business days. Please refer to the order status page or notifications from our customer service team for the most up-to-date shipping information. - Do you accept returns or exchanges?
We accept returns or exchanges if the product has quality defects or if the wrong item was shipped. For returns or exchanges unrelated to quality issues, the product must remain in pristine condition and be suitable for resale (please refer to our After-Sales Policy for specific details). - What is the load-bearing capacity of the storage baskets?
The load-bearing capacity varies depending on the specific style of the basket. This information is provided on the product details page; we recommend selecting a basket based on your actual storage requirements. - Are the small decorative ornaments fragile?
Some of our decorative ornaments are made of ceramic or glass. Please handle them with care and avoid bumping them to prevent damage. - How should I wash the bed sheets and duvets?
We recommend following the specific care instructions provided with the product. Generally, they can be machine-washed or hand-washed; however, please avoid exposure to high temperatures or direct, intense sunlight. - Do you provide invoices?
If you require an invoice, please make a note in the comments section when placing your order or contact our customer service team, and we will process the request for you.
If you have any other questions, please feel free to contact our customer service team at any time; we will be happy to assist you as soon as possible.
